Thank you for shopping at richmassragama.com. Your satisfaction is our priority, and we are dedicated to providing you with an exceptional online shopping experience. If you are not completely satisfied with your purchase, we are here to assist you.
Returns
We accept returns within 7 days from the date of purchase. To be eligible for a return, the item must:
- Be unused and in the same condition as received.
- Be returned in its original packaging.
Refunds
Once we receive and inspect your returned item, we will notify you about the status of your refund. If approved, the refund will be processed to your original payment method. Please note that any shipping costs incurred during the initial purchase are non-refundable.
Exchanges
For exchanges, such as a different size, color, or style, please contact our customer support team within 7 days of receiving your order. We will provide detailed instructions on how to proceed with the exchange.
Non-Returnable Items
The following items are not eligible for returns or refunds:
Undergarments
Accessories (Picture frames, jewelry, fancy items, ornaments)
Cosmetic items
Home wear
Toys
Flowers
Swimming items
Party wear
Colour cosmetic (nail polish) items
Watch
Cuflin, tie, tie pin, socks
Damaged or Defective Items
If your item arrives damaged or defective, contact us immediately. We will arrange for a replacement or a refund based on your preference and product availability.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective items). In such cases, we will provide a prepaid shipping label.
Processing Time
Refunds and exchanges will be processed within 3 business days after receiving your returned item. Please note that it may take additional time for the refund to reflect in your account, depending on your payment provider.
Contact Us
For any questions or concerns about our refund policy, please contact our customer support team. We are here to ensure your shopping experience with richmassragama.com is seamless and satisfactory.
Thank you for choosing richmassragama.com!